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Lenovo Premier Support

Lenovo Premier Support service provides a new level of support for the data centre. They will provide the expertise, the convenience and the dedication to help take the complexity out of today’s demanding data centre environments. Customers will benefit from:

  • Direct access to Lenovo’s most advanced technicians
  • Faster problem diagnosis and resolution
  • Single point of contact and end-to-end problem resolution
  • Collaborative third-party software support
Let Lenovo’s comprehensive data centre support make the most of your technology investment and free you up to focus on meeting service delivery goals that give your business a competitive edge.

PREMIER SUPPORT IS AVAILABLE EITHER VIA LENOVO SERVICE AGREEMENT.

Premier Support Levels Offerings (Agreement Services)

1. Premier Foundation

Premier support for foundational systems includes the following:
 
Premier Support
  • Base Warranty Extension to 3-5 years for 9×5 Next Business Day Response
  • For further protection, you can optionally extend Premier Foundation services with coverage up to 5 years and add the following:
  • Basic Hardware Installation Services
  • Enterprise Server Software Support
  • YourDrive YourData

2. Premier Essential

Premier support and heightened availability for essential business operations includes the following:
 
Premier support
  • 7x24x4 hour response
  • Warranty Extension to 3-5 years
  • Your Drive Your Data*
  • *Your Drive Your Data included for servers; optional for storage devices Recommended additions include extending Premier Essential services up to 5 years and adding the following:
  • Basic Hardware Installation Services
  • 24hr Committed Service Repair
  • Enterprise Server Software Support

3. Premier Advanced

Premier support and maximised uptime for mission-critical applications and workloads includes the following:
 
Premier Support
  • 7x24x2 Hour Response
  • Warranty Extension to 3-5 years
  • Your Drive Your Data*
  • For further efficiency, extend Premier Advanced services up to 5 years and add the following:
  • Basic Hardware Installation Services
  • 6hr Committed Service Repair
  • Enterprise Server Software Support
 
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